About our service

We know our customers rely on their coolers to keep them and their staff refreshed and hydrated so our customer service has been always been at the forefront of our operations. We have hundreds of happy customers, (many of whom have been with us since we started out) and we're always delighted when they tell us we're doing a good job by referring us on to other businesses they know, some of them also go the extra mile and write us nice letters (which you can read here).

Of course, its very easy for us to blether on about great customer service on our website or in our brochures and promotional material. That's why we decided it was time to put our money where our mouth is and prove to you that we're 100% serious about providing you with great customer service. Which is why we invented...

THE WATERPOINT SERVICE GUARANTEE:

"If your water cooler breaks down, for absolutely any reason, we will repair or replace it by the end of the next working day. No excuses, no ifs and no buts. And in the highly unlikely event we don't have your issue resolved by the end of the next working day we'll give you that month's rental free."

'So there you go, we fix it or its free... can't really say fairer than that can we'